Service

Purpose

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Warranty 
Puao Medical guarantees new equipment other than accessories to befree from defects in workmanship and materials for a period of eighteen months(three months for spare parts) from date of shipment under normal use andservice. Our company's obligation under this warranty is limited to repairing,at our company's option, any part which upon our company's examination provesdefective.

Forsoftware upgrading and some small parts malfunction,Puao Medical can provide you for free but the freight is on the distributor’ account.

Problem claim
Contactthe After-sale Department with detailed information of the problem. Please provide the model number, serial number, and a brief description of the problemsand a clear picture for showing the problem will shorten the problem solvingtime. We will give out a solution within 24 hours.

Freight Policy 
Within warranty period: The distributors/customer is responsible for thefreight of the device which is shipped to Puao Medical for repair. Puao Medical is responsiblefor the freight from Puao Medical  to the distributor/customer. 
After warranty period: The customer undertakes any freight for returned devices.

Training 
Puao Medical provides free technical & service training to the technical &sales staff of distributors for the related equipments and will further providetechnical assistance via e-mail, Skype or by phone as requested by thedistributors. Normally, the training will be performed in Nanjing, China.The transportation and accommodation expenses are on the distributors' account.

However, if the order is big,we can arrange engineers to go to your company to execute training on the spotbut the transportation and accommodation expenses will be further negotiated.

Support 
If you have any questions about maintenance, technical specifications ormalfunctions of the equipments, please feel free to contact us immediately.

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